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VIRGIN MOBILE IN THE PRESS
VIRGIN MOBILE steps up customer service - appoints top call centre manager
Johannesburg - 9 December 2009.Customers expect VIRGIN companies to offer great customer service and VIRGIN MOBILE SA is taking
active steps to live up to this promise. The appointment of Brian Windsor as VIRGIN MOBILE's new customer contact centre manager is
directly aimed at fast tracking VIRGIN MOBILE's service levels. Brian has established a reputation as one of South Africa's top call
centre managers. His impressive customer service experience at some of the biggest telecommunications giants in the local market spans
more than 25 years.
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VIRGIN MOBILE pre-empts drop in interconnect with lowest peak rate in SA
Jonhannesburg - 13 November 2009. On Saturday 20 November 2009, Virginmobile South Africa ('VIRGIN MOBILE')
is launching a new prepaid product at better than post-paid rates. The 99'er's of 99 cents per minute, all day,
every day, to all networks after the first five minutes of calls per day at R1.99 per minute, pre-empts the
drop in the peak interconnect rate expected in February 2010. This is a reduction of over 32% on Virgin Mobile's
current prepaid tarrif.
The 99'er will initially be launched in partnership with Pick 'n Pay, rolling out to other outlets early next year.
Customers can pick up their VIRGIN MOBILE 99'er Starter Pack from Pick 'n Pay outlets countrywide for only 99 cents
and also enjoy the benefit of 9 free "Please Call Me's' each day.
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VIRGIN MOBILE to Pre-empt Interconnection Rate Reductions
Johannesburg - 28 October 2009. In response to the current debate surrounding mobile operator
interconnection rates, Virgin Mobile South Africa (VIRGIN MOBILE) intends to pre-empt the expected
fairer peak interconnect environment by introducing a new prepaid product at better than post-paid
rates. Shortly thereafter this will be followed by an equally good flat tariff from VIRGIN MOBILE
for post-paid. VIRGIN MOBILE's position since launch has been in favour of reduced and asymmetrical
interconnect rates, on the basis that the current inflated, symmetrical interconnection regime
prejudices new entrants and results in higher retail rates for consumers.
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Virgin Mobile and the Branson School of Entrepreneurship team up for Soweto
Virgin founder Sir Richard Branson yesterday announced the winner of Virgin Mobile's Soweto Business Plan
competition. One of the most well known entrepreneurs himself, Sir Richard presented a R100 000 cheque to Mr
Musa Maphongwane & Mr Amos Mtsolongo, founders of Gaming Zone: a business that will bring the chance to play
Playstation, Nintendo and more, to the youth of Soweto.
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Virgin Mobile is the 1st mobile company to offer an award winning mobile virus solution
Virgin Mobile is pleased to announce a new offering that will see its customer protected from mobile viruses. This ground
breaking solution for the mobile users is currently supplied to Virgin Mobile by Lighthouse, a Dubai based company
delivering IT, security solutions into the telecommunications sector. As part of a two-year agreement between Lighthouse
and Symantec, Norton Smarthphone Security will be available to all Virgin Mobile users, backed by Symantec Security
Response.
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The Official Virgin Mobile Truth Survey 2007
Tuesday 8 May 2007, saw the launch of The Official Virgin Mobile Truth Survey
2007. The survey forms part of Virgin Mobile?s bold new campaign based on the
concept of The Truth will Set You Free. The overall campaign is about exposing the
untruths that have come to be accepted in the mobile industry. ?Most people don?t even
understand what they are committing to when they sign a cellular contract? says Peter
Boyd, CEO of Virgin Mobile South Africa.
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Virgin Mobile Consumer Launch 22 June 2006
Virgin Mobile will come to the rescue of South Africans on Saturday, 24th June 2006 with the launch of its mobile services across the country. The company will bring competition to the market and offer South African customers a mobile phone service with great value, flexibility and high levels of service. read more
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Five Star Service. Virgin Mobile looks to up customer experience
When Virgin Mobile launches in South Africa in mid-year, it will be relying
heavily on the street cred of the Virgin- brand to lure customers away from other
service providers. Sajeed Sacranie, Virgin Mobile acting CEO in SA, says that the
company - a 50-50 joint venture with Cell C - is planning to leverage the brand to
offer what he calls `a level of fun, simplicity and transparency` that South
African consumers haven`t yet experienced. read more
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New year may bring lower phone bills
While 2005 brought deregulation and the licensing of the second national
operator (SNO), South African telecommunications users are set to experience tariff
reductions as a result of regulatory changes and increased competition for fixed-line,
mobile and data operators in 2006. read more
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Telecommunications. Into Virgin territory
Telecommunications INTO VIRGIN TERRITORY Virgin Mobile to invest R750m as
it gears up to tackle SA's incumbent cellular operators Richard Branson's Virgin Group
is going big. The company, whose well-known brands include Virgin Atlantic, Virgin
Active and Virgin Megastores, plans to step up its presence in SA dramatically in the
next few years. read more
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