Calling other countries and calling while travelling abroad.
Lucky for you, we have connections in no less than 120 countries, because we’re friendly like that.
Postpaid and Top up customers can apply for International Roaming, giving access to voice, messaging and data across the globe.
It can take up to 5 days to activate roaming rights, so please make sure you put us on your travelling checklist in due time!
Top up customers may not use their inclusive airtime to make calls internationally, therefore you will need to recharge with prepaid vouchers before you leave.
International roaming is expensive, so you need to ensure that there is sufficient credit to make and receive calls. If you run out of airtime while you overseas, you may want to ensure you still have friends back home that will buy airtime for you or access your online banking and recharge there.
To set up International Roaming, all you need to do is call our Customer Care Centre on 123 FREE from your Virgin Mobile phone or 0741 000 123 from any other phone (normal call rates will apply).
If this is all Greek to you, don’t worry. Give us a call before you jet off and we’ll explain it all to you.
International calling is when you make a call to any country outside of South Africa. It’s pretty self-explanatory.
So if you want to get hold of your friend who is ‘finding herself’ in India, please be aware that a surcharge will be added to the cost of a normal call.
Virgin Mobile is connected with networks in over 120 countries all over the world. You’ll never be out of touch.
If you’re on your way out of the country, we’re sure you’ll want to use your cellphone. How else will you tell your friends how much fun you’re having?
To apply for International Roaming, contact our Call Centre on 123 (Free from any Virgin Mobile number) or call 074 1000 123 from any other number.
When applying for International Roaming, you will need to allow for up to 5 days to activate your roaming rights. Please make sure you contact us with enough lead-time so we can ensure everything is working before you jet off and enjoy your holiday! We know how stressful travel can be, and having a cell phone that doesn’t work is the last thing you need.
We may also require an upfront payment for International Roaming, just in case you’re planning to defect.
As with all things Virgin, when in doubt – talk to us. If you have any questions, ring up our call Centre and we’ll get to the bottom of it.
- TopUp customers can roam internationally, call the call centre to activate the service before you set sail.
- Top up customers may not use their inclusive airtime to make calls internationally, therefore you will need to recharge with prepaid vouchers before you leave.
- International roaming is expensive, so you need to ensure that there is sufficient credit to make and receive calls. If you run out of airtime while you overseas, you may want to ensure you still have friends back home that will buy airtime for you or access your online banking and recharge there.
- When you’re roaming, you will be charged for all outgoing calls as well as the international leg of incoming calls.
- All calls and SMS charges will include the foreign network charge plus a roaming charge.
- GPRS/EDGE data services and MMS will be available when roaming in the countries indicated.
- It can take a while for call records to reach Virgin Mobile South Africa from foreign networks (anything up to 3 months). This means we may not be able to cap your account when you reach your Supscription cap or Credit Limit. We suggest you keep careful track!
- If we do receive this information in time, these limits will kick in while you’re away, which could cause you a major headache. Rather check that your Subscription Cap or Credit limit is high enough before you leave or pay into your account to ensure you won’t be cut off.
- Let’s be honest – international roaming is very expensive and we don’t want you to be upset. To save yourself from a huge bill, you might want to consider unconditionally forwarding ALL incoming calls to your voicemail. This means your phone will never ring, but you can still make outgoing calls. You will receive SMS notification of messages left with Virgin Mobile South Africa.
- If you unconditionally forward ALL of your calls to voicemail, you will only be charged to retrieve them. To save even more money, you could also wait until you return to South Africa to do this.
- Please be aware that if you don’t unconditionally forward ALL calls to voicemail, you will be charged for two international calls, just for someone to leave you a message in your voicemail box. This is what’s known as the trombone effect – we don’t like it, but that’s just the way it is. To explain: The first call will find you unavailable in the country in which you find yourself. The second call will return the person phoning you to South Africa to leave a message.
- Before you leave, please make sure your cellphone has the right specs for the country you plan to visit. Different countries use different GSM bandwidths: dual-band, tri-band or quad-band. To put it simply – the more ‘bands’ your cellphone has – the more countries you can roam in.
- And one final thing – always check to see if you need an adapter for your phone charger. Many countries use different plugs.
- Happy travels!
If you are having any issues while overseas, call the Call Centre on +27 741 000 123. Please note that you will be charged for an international call.
To retrieve your voicemail, dial +27 741 000 121 or +27 8414 and the last 9 digits of your cell phone number. Press # when you hear your own voicemail greeting, then enter your password followed by #.
Again, please note that you will be charged for an international call.
All international calls are billed on a per second basis from the 1st second you start talking (1:1). However, please note that TopUp Free SMSs packages are billed per minute for the 1st minute and then follow the drop down rate as per package.
Ah… the dreaded trombone effect, known to strike fear into the hearts of cellphone users everywhere. We suggest you avoid ‘tromboning’ when roaming, but before we get there – let us just explain how ‘tromboning’ works when you don’t pick up a call.
You pay for the first time when someone in South Africa calls your Virgin Mobile number and because you are roaming, you pay for the international leg of the call.
You pay for the second time when the international network tries to find you, and if your phone is busy or you don’t take the call, the call is diverted to your voicemail box in South Africa. You will be charged at international rates again!
You pay for the third time if you retrieve that voicemail. When you get the voicemail notification message and call the number to listen, you will pay international rates yet again!
So, how do we avoid cellphone bills that make you wish we still communicated by smoke signals?
- Forward ALL your calls to voicemail.
- Ideally, you should consider unconditionally forward all incoming calls to your voicemail box in South Africa. This means your phone will never ring, but you will still be able to make outgoing calls and SMSs.
- If you unconditionally forward all calls to voicemail, you will only be charged when you phone South Africa to retrieve them. And better yet – rather retrieve them when you’re back in the country. You’ll pay even less.
- To retrieve your messages while roaming dial +278414 followed by the last nine digits of your Virgin Mobile number. Press # when you hear your own voicemail greeting. You will then be prompted to enter your password, which is 1234, unless you’ve changed it.