What are the guidelines for International Roaming?

  • When you're roaming you'll be charged for all outgoing calls and the international leg of incoming calls.
  • All calls and SMS charges will include the foreign network charge plus a roaming charge.
  • GPRS/EDGE Data service and MMS will be available while roaming in the countries indicated.
  • Bear in mind that it could take a while for call records to reach Virgin Mobile from foreign networks (up to 3 months Max). This means we may not be able to cap your account when you've reached your Subscription Cap or Credit Limit.
  • If we do receive the information in time these Limits will kick in whilst you're travelling which may be a huge inconvenience. It's a good idea to monitor your Subscription cap or Credit Limit to ensure you won't be cut off.
  • To save yourself from nightmare bills you may want to consider forwarding all incoming calls to your voicemail. This means your mobile will never ring but you can make outgoing calls. You will receive SMS notifications of voicemail messages left with Virgin Mobile South Africa.
  • If you forward ALL calls to voicemail you will only be charged to retrieve them (and to save costs even more, wait until you return to South Africa to retrieve them.
  • Be warned that if you do not unconditionally forward ALL calls to voicemail you will be charged for two international calls simply for someone to leave you a message in your voicemail box. It's called  the Trombone Effect. The first call will find you unavailable in your country of destination; the second call will return your call to South Africa to leave a message
  • Before you leave please ensure that your mobile has the right specifications for the country you're going to. Different countries use different GSM bandwidths; dual-band, tri-band or quad-band. The more bands your mobile has - the more countries you may roam in.
  • And one final thing – always check to see if you need an adapter for your phone charger. Many countries use different plugs. 
  • Happy travels!