General Services > Problems with your SIM card

Questions:

How do I do a SIM swap for Contract or Prepaid?
 
Your SIM swap is FREE! However, you have one of two options.
 
  • Visit any Virgin Mobile store & process your SIM swap immediately, OR
  • Buy a 99er SIM from any valid retail store. Place the new SIM card into your phone and use our quick, easy and convenient self-service function, simply dial *103*5# and complete a SIM swap or alternatively Call our call centre and give us your new SIM number so we can process the SIM swap. Please ensure that you have your old PUK number handy. This can take up to 24 hours.
 
Remember to take your ID or driver's license with you.