General Services > LTE

Questions:

What is LTE?

Long Term Evolution (LTE) is a new high-speed wireless data standard with higher capacity and coverage in areas where there's no ADSL infrastructure. LTE, also known as 4G, offers you faster download and upload speeds compared to 2G and 3G networks. With LTE, you will notice an improved experience in downloading, video streaming and online gaming. LTE gives speeds of up to 69Mbps download and up to 25Mbps upload. Get the better data experience with network-enhanced quality.

WHAT DO I GET ON LTE?

LTE offers faster download and upload speeds that will considerably improve Internet experiences. With LTE, you can stream music and video, upload and download faster. LTE doesn’t just mean faster. LTE means more of a customer’s favourite stuff, straight to their phone.

HOW MUCH IS LTE?

 You won’t be charged extra for the data consumption on the LTE network, you simply use your data on your existing plan and you will be charged accordingly.  

HOW DO I KNOW IF I AM ALREADY CONNECTED TO LTE?

 If you already have an LTE enabled Virgin Mobile USIM (i.e. a LTE capable SIM) and LTE Device, LTE will be automatically enabled on some devices when an LTE network is available. The 4G LTE enabled icon will appear at the top of the screen if their device if LTE is enabled.

IS LTE AVAILABLE ON ALL DEVICES?

Most modern devices are LTE compatible, but some older devices may not be. Please check the phone’s feature list for confirmation. 

IF LTE IS NOT ENABLED AUTOMATICALLY. HOW DO I SET UP THE NETWORK MODE MANUALLY?

I-phone

Choosing network mode for my mobile phone
Find "cellular" 
Tap “settings icon”  
Tap “cellular”.
Select “network mode”. 
Tap the indicator next to "enable 4g" to turn the function on
 
Samsung
Choosing network mode for my mobile phone
Find "network mode" 
Slide your finger down the display starting from the top edge of your mobile phone. 
Tap the “settings icon”.  
Select “network mode”. 
Tap LTE/WCDMA/GSM (auto connect)
 
LG G5
Choosing network mode for my mobile phone
Find "network mode" 
Slide your finger down the display starting from the top edge of your mobile phone. 
Tap the “settings icon”  
Tap “more”
Tap “mobile networks”
Select “network mode”. 
Tap LTE/WCDMA/GSM (auto connect)
HOW DO I KNOW IF I HAVE A VIRGIN MOBILE USIM?

Please call Customer Care on 123 or 0741 000 123 and our Rockstars will let you know. 

WHERE CAN I CHECK IF I HAVE LTE COVERAGE IN MY AREA?

Please view Cell C’s coverage map here: https://www.cellc.co.za/cellc/LTE 

WHAT HAPPENS IN AREAS WHERE THERE IS NO LTE COVERAGE?

In areas where there is no LTE coverage, your device will automatically connect to the 2G or 3G network. The handover is seamless and no connectivity issues will be experienced.

WHAT IS LTE ADVANCED?

LTE Advanced gives you a lot more speed. LTE Advanced is the next major step in the evolution of our LTE network, providing you with a more advanced set of standards and technologies and a true 4G experience. LTE Advanced is a step-up evolution from LTE (3.9G) and a next generation of technologies, referred to as 4G.

 

LTE Advanced is a next generation network technology offering improved quality and coverage consistency of the network, improved and consistent data rates compared to LTE and enhanced network security. 

 

LTE ADVANCED ENABLED DEVICES

Samsung Galaxy Note 5

Samsung Galaxy S6 Edge Plus

iPhone 6s

iPhone 6s Plus

Huawei Mate 8

Samsung Galaxy S7

Samsung Galaxy S7 Edge

LG G5

HOW IS LTE ADVANCED DIFFERENT FROM 4G?

LTE Advanced promises to deliver true 4G speeds, unlike current LTE networks. You can expect the speed of LTE Advanced to be up to a maximum of 100Mbps. Although the term "4G" is an official yet nonbinding standard set by bodies, such as the International Telecommuncation Union (ITU), it has since been commandeered by Network Operators. What most network operators refer to as "4G" today is perhaps more accurately called "super 3G or 3.9G". It satisfies some of the 4G requirements that the ITU set, but not all of them.

WHAT IS TRUE 4G?

4G, also known as Next Generation Network "NGN", is an evolution from the 3G technology offering significant improvement on data rates, performance, quality of service, security and support for multimedia services, making broadband internet to be truly mobile.

WILL I NEED TO BUY A NEW LTE ADVANCED PHONE OR MODEM?

Yes, you will need a new device to get the high speeds of LTE Advanced. Fortunately, LTE-enabled phones can access the LTE Advanced network until more LTE Advanced devices become available.