How do I load my BlackBerry® Internet Service?


Let's start at the beginning.

  • If you're a new customer, you’ll need to purchase a Virgin Mobile Prepaid SIM card. Easy enough to find at a Virgin Mobile store or any one of our partners.
  • All new or existing Prepaid customers will need a BlackBerry® ready SIM card to subscribe to this service. You can find out if your SIM card is BlackBerry® ready at your nearest Virgin Mobile store.
  • Insert it into a BlackBerry® smartphone.
  • Recharge with Virgin Mobile airtime.
  • Enter the appropriate USSD string, for example for the seven day option, into your mobile phone and wait for the magic to happen!
  • You will receive an SMS to confirm your service. If you do not confirm within 5 minutes of your request, you will have to input the USSD string again and wait for a new confirmation SMS.
  • When your BlackBerry® Internet Service expires, you can then send one of the 3 USSD options from your cell phone to reactivate your service. It's all under your control, at all times.


We have extended our BlackBerry® offering to suit everyone’s individual needs, choose from our 7 day, 14 day and 30 day BlackBerry® service options.


Dial *110* and select from:

  • Only Social Media browsing 
  • Social media browsing and Email services
  • Full BlackBerry® Internet Service


Each service is valid for 7 day, 14 day and 30 day options. 

Please take note that a Fair usage policy applies to all BlackBerry Internet Services:

BlackBerry Cap (MB) 7 Day 14 Day 30 Day
BlackBerry® Social 25 35 50
BlackBerry® Social & Email 50 70 100
BlackBerry® Internet Service 150 200 1024
Fair Usage Policy Data charged out of bundle    


See all BlackBerry BIS prices here

For our contract customers:

  • If you are experiencing issues with your BlackBerry® Internet Service (BIS) Call 123 FREE from your Virgin Mobile BlackBerry® Smartphone or dial 0741 000 123 from a landline. Our Call Centre Champs will do anything they can to help you out and get you back on track.
  • Please note that your SIM card could take 2 - 24 hours to be activated.
  • When your service is active, you will receive a message telling you that you're ready to go.