General Services > 3G Troubleshooting


No 3G signal on your phone


Don't panic! We'll have this sorted in no time.

First, check if you are using a 3G compatible phone. If you are, perform a manual network search to see if you are in an area with 3G coverage. Remember to make sure the phone is set to Dual Mode/WCDMA preferred.

Signal on the device but no 3G data connection


If you are not able to connect to 3G, you should:

  • Check you’ve got airtime
  • Check your signal strength
  • Reboot your phone if necessary
Slow speed on 3G connection


If you're worried you're not getting the most out of your 3G connection, check the following things:

  • Your signal strength
  • Confirm your device class
  • Be a little patient! Sometimes congestion on the network can affect speeds.