General Services

All the bells and whistles for your phone.

Questions:

GPRS and MMS Settings for Android phones

 

If this seems like a lot of text, don't worry! Find the bit that relates to your phone and don't worry about the rest!

MMS settings for your Android phone.

  1. Go to Menu, Settings, Wireless & networks, Mobile networks.
  2. Look for Access Point Names and go to Menu button, New APN, Name and enter mms.virgin in the Name field, press OK.
  3. Look for APN and enter vmms and press OK.
  4. Next go to MMSC, enter http://mms.virginmobile.co.za and press OK.
  5. Go to MMS proxy, enter 196.031.116.242 and press OK.
  6. Go to MMS port, enter 8080 and press OK.
  7. Look for APN type, enter mms and press OK.

Your MMS Profile will now be configured.

Change or update your Message Centre Number for your Samsung phone

  1. Go to Menu. Highlight the Messages icon and press the Select button.
  2. Scroll down to Settings.
  3. Highlight Text messages/settings.
  4. Scroll down to Centre address & enter the Message Centre Number +27741000050 and Save.

Your Message Centre Number is configured.

Manual Internet set up for your HTC Android phone

  1. Go to Menu, Settings, Wireless & networks & select Mobile networks.
  2. Go to Access Point Names.
  3. Select Menu, New APN, Name and enter Virgin Internet. Press OK.
  4. Go to APN and enter vdata. Press OK.
  5. Go to Proxy and enter 196.031.116.241. Press OK.
  6. Go to Port enter in 8080 and tap on OK.
  7. Go to Server and enter http://www.virginmobile.co.za. Press OK.
  8. Scroll down to APN type. Enter in default. Press OK.
  9. Go to Menu and Save.
  10. Go to Virgin Internet to select it.

The Internet  has now been manually configured.

Internet settings for your Nokia N8 phone

  1. Go to Menu, Settings, Connectivity.
  2. Look for Settings, Destinations, Internet, Options, New access point & select YES.
  3. Go to Packet data and select the blank Packet data access point name text box.
  4. Enter a name for the access point. Press OK.
  5. Select the access point that you've just created.
  6. Select Access Point Name, and enter vdata as the access point name. Press OK.
  7. Go to Authentication and change status to Normal.
  8. Go to Homepage and enter http://www.google.co.za
  9. Select Options, Advanced settings, Proxy server address, enter 196.031.116.241. Press OK.
  10. Go to Proxy port number in Text field and enter 8080. Press OK.
  11. Go Back until you reach the access point screen. Tap and hold on the access point that u have created.

Option 1: Manual Internet Configuration

  1. Go to Settings icon, General, Network, Cellular Data Network, Cellular Data, APN and enter vdata.
  2. Under MMS, go to APN and enter vmms.
  3. Go to MMSC and enter https://mms.virginmobile.co.za
  4. Go to MMS Proxy and enter 196.031.116.242:8080
  5. Go to Network located on the top left hand side of the screen.

Your Manual internet will now be configured.

Option 2: Manual Internet Configuration

  1. Go to Menu, Settings, Wireless & Networks, Mobile networks and Access Point Names.
  2. Look for Menu, New APN, Name and enter Virgin Internet . Press OK.
  3. Go to APN and enter vdata. Press OK.
  4. Go to Proxy, enter 196.31.116.241. Press OK.
  5. Go to Port and enter 8080. Press OK.
  6. Go to Server and enter http://www.virginmobile.co.za. Press OK.
  7. Press the Menu and SAVE.
  8. Go to Virgin Internet.

Your Internet profile will now be configured.

Option 3: Manual Internet Configuration on Touch Screen

  1. Go to Settings Wireless & networks, Mobile networks, Access Point Names, Menu, New APN
  2. Select Name: Virgin WAP GPRS.
  3. APN: vdata.
  4. Proxy: 196.31.116.241
  5. Port: 8080
  6. MMSC : http://mms.virginmobile.co.za
  7. MMS proxy : 196.31.116.242
  8. MMS port: 8080.
  9. MCC: 655 MNC: 07.
  10. Authentication type: PAP
  11. APN type: internet + mms

Your Internet  profile will now be configured.

iPhone Settings

Manual Internet Configuration settings:

  1. Go to Settings icon, General, Network, Cellular Data Network
  2. Under Cellular Data tap on APN
  3. In the text field enter vdata

Your Manual Internet configuration settings will now be completed.

MMS settings

  1. Go to Settings icon, tap on General, Network, Cellular Data Network
  2. Under MMS, look for APN.
  3. In the text field enter vmms
  4. In the text MMSC field enter http://mms.virginmobile.co.za Tap on MMS Proxy.
  5. In the text field MMS Proxy enter 196.31.116.242:8080

Your Manual MMS configuration will now be configured.

No 3G signal on your phone

 

Don't panic! We'll have this sorted in no time.

First, check if you are using a 3G compatible phone. If you are, perform a manual network search to see if you are in an area with 3G coverage. Remember to make sure the phone is set to Dual Mode/WCDMA preferred.

What is GPRS?

 

GPRS stands for General Packet Radio Service. It is a technology that allows data to be sent in 'packets' - this means you can be connected to the Internet at all times, but only pay for the data sent.

What is LTE?

Long Term Evolution (LTE) is a new high-speed wireless data standard with higher capacity and coverage in areas where there's no ADSL infrastructure. LTE, also known as 4G, offers you faster download and upload speeds compared to 2G and 3G networks. With LTE, you will notice an improved experience in downloading, video streaming and online gaming. LTE gives speeds of up to 69Mbps download and up to 25Mbps upload. Get the better data experience with network-enhanced quality.

WHAT DO I GET ON LTE?

LTE offers faster download and upload speeds that will considerably improve Internet experiences. With LTE, you can stream music and video, upload and download faster. LTE doesn’t just mean faster. LTE means more of a customer’s favourite stuff, straight to their phone.

Do I need to download settings for GPRS?

 

In short: Nope. Your Virgin Mobile SIM is pre-provisioned for GPRS. As long as your phone is GPRS compatible, you can surf the Internet.

HOW MUCH IS LTE?

 You won’t be charged extra for the data consumption on the LTE network, you simply use your data on your existing plan and you will be charged accordingly.  

GPRS and MMS Settings for iPhone

 

Got an iPhone? Good for you! Check out your settings here.

Manual Internet Configuration settings:

  1. Go to Settings icon, General, Network, Cellular Data Network
  2. Under Cellular Data tap on APN
  3. In the text field enter vdata

Your Manual Internet configuration settings will now be completed.

MMS

  1. Go to Settings icon, tap on General, Network, Cellular Data Network
  2. Under MMS, look for APN.
  3. In the text field enter vmms
  4. In the text MMSC field enter http://mms.virginmobile.co.za Tap on MMS Proxy.
  5. In the text field MMS Proxy enter 196.31.116.242:8080 

Your Manual MMS configuration will now be configured.

HOW DO I KNOW IF I AM ALREADY CONNECTED TO LTE?

 If you already have an LTE enabled Virgin Mobile USIM (i.e. a LTE capable SIM) and LTE Device, LTE will be automatically enabled on some devices when an LTE network is available. The 4G LTE enabled icon will appear at the top of the screen if their device if LTE is enabled.

Signal on the device but no 3G data connection

 

If you are not able to connect to 3G, you should:

  • Check you’ve got airtime
  • Check your signal strength
  • Reboot your phone if necessary
What is EDGE?

 

EDGE is not something you can live on. In mobile land, it stands for Enhanced Data rates for Global Evolution. It may sound dramatic, but it enhances GPRS and allows you to download data packets at higher speeds.

IS LTE AVAILABLE ON ALL DEVICES?

Most modern devices are LTE compatible, but some older devices may not be. Please check the phone’s feature list for confirmation. 

Do I need to download settings for EDGE?

 

Nothing to worry about here - your Virgin Mobile SIM is pre-provisioned for EDGE. If your cellphone is not EDGE compatible, GPRS settings will downloaded instead.

If you are in an area without an EDGE network, your mobile data card will default back to GPRS.

How do I make sure I access the faster 3G network and not the GPRS?

 

There is nothing worse than slow, syrupy Internet . Try the following:

  • Check your phone is 3G compatible by going to www.gsmarena.com
  • Search for your phone and select make and model
  • Check that under General it says your phone has 2G and 3G network access
  • If your phone only has 2G access you will only be able to access the GPRS and EDGE network - sorry!
  • If your phone has 3G access, you're good to go!
IF LTE IS NOT ENABLED AUTOMATICALLY. HOW DO I SET UP THE NETWORK MODE MANUALLY?

I-phone

Choosing network mode for my mobile phone
Find "cellular" 
Tap “settings icon”  
Tap “cellular”.
Select “network mode”. 
Tap the indicator next to "enable 4g" to turn the function on
 
Samsung
Choosing network mode for my mobile phone
Find "network mode" 
Slide your finger down the display starting from the top edge of your mobile phone. 
Tap the “settings icon”.  
Select “network mode”. 
Tap LTE/WCDMA/GSM (auto connect)
 
LG G5
Choosing network mode for my mobile phone
Find "network mode" 
Slide your finger down the display starting from the top edge of your mobile phone. 
Tap the “settings icon”  
Tap “more”
Tap “mobile networks”
Select “network mode”. 
Tap LTE/WCDMA/GSM (auto connect)
HOW DO I KNOW IF I HAVE A VIRGIN MOBILE USIM?

Please call Customer Care on 123 or 0741 000 123 and our Rockstars will let you know. 

How do I use 3G and GPRS ?
 
With a 3G or GPRS compatible phone, you can connect to the Internet  with just one click and browse Internet  sites adapted for mobile phone technology or WAP. 
For complete access to the Internet  via 3G or GPRS you will need:
 
A compatible device:
  • A notebook, PC, 3G or GPRS compatible phone, modem, router or MiFi device
  • The phone and PC may be connected by a cable, infrared port or Bluetooth
  • There are also external 3G and GPRS modems, routers or MiFi devices which can be connected to your computer via USB ports 
 
A Virgin Mobile SIM card with the following criteria:
  • An active SIM card (You will know this because a chargeable phone call has been made)
  • A positive airtime balance (Money in the bank)
  • No barring (RICA or otherwise)
What is 3G?

 

3G stands for Third Generation wireless technology. It means you can access blisteringly fast Internet, video and CD-quality music services.

WHERE CAN I CHECK IF I HAVE LTE COVERAGE IN MY AREA?

Please view Cell C’s coverage map here: https://www.cellc.co.za/cellc/LTE 

Do I need to download settings for 3G?

 

Yet another thing you don’t need to worry about. Your Virgin Mobile SIM is your one-way ticket to Internet  freedom. As long as your phone is 3G compatible and you have 3G coverage you are good to go.  

With Internet that fast, just make sure you don’t burn your hand!

 

WHAT HAPPENS IN AREAS WHERE THERE IS NO LTE COVERAGE?

In areas where there is no LTE coverage, your device will automatically connect to the 2G or 3G network. The handover is seamless and no connectivity issues will be experienced.

How is 3G or GPRS charged?

 

GPRS is charged based on the amount of data transferred. We charge at 60c a meg - a bargain in GPRS circles!

Slow speed on 3G connection

 

If you're worried you're not getting the most out of your 3G connection, check the following things:

  • Your signal strength
  • Confirm your device class
  • Be a little patient! Sometimes congestion on the network can affect speeds.
WHAT IS LTE ADVANCED?

LTE Advanced gives you a lot more speed. LTE Advanced is the next major step in the evolution of our LTE network, providing you with a more advanced set of standards and technologies and a true 4G experience. LTE Advanced is a step-up evolution from LTE (3.9G) and a next generation of technologies, referred to as 4G.

 

LTE Advanced is a next generation network technology offering improved quality and coverage consistency of the network, improved and consistent data rates compared to LTE and enhanced network security. 

 

LTE ADVANCED ENABLED DEVICES

Samsung Galaxy Note 5

Samsung Galaxy S6 Edge Plus

iPhone 6s

iPhone 6s Plus

Huawei Mate 8

Samsung Galaxy S7

Samsung Galaxy S7 Edge

LG G5

HOW IS LTE ADVANCED DIFFERENT FROM 4G?

LTE Advanced promises to deliver true 4G speeds, unlike current LTE networks. You can expect the speed of LTE Advanced to be up to a maximum of 100Mbps. Although the term "4G" is an official yet nonbinding standard set by bodies, such as the International Telecommuncation Union (ITU), it has since been commandeered by Network Operators. What most network operators refer to as "4G" today is perhaps more accurately called "super 3G or 3.9G". It satisfies some of the 4G requirements that the ITU set, but not all of them.

WHAT IS TRUE 4G?

4G, also known as Next Generation Network "NGN", is an evolution from the 3G technology offering significant improvement on data rates, performance, quality of service, security and support for multimedia services, making broadband internet to be truly mobile.

What does 'charging per data transferred' mean?

 

It's a fancy way of saying that you can stay connected to WAP for an unlimited amount of time and will only be charged for the amount of data transferred, not the time spent browsing. We think that's only fair.

And just in case you were wondering about megagigakilobites - take a look at the following table:

  • 1024 bytes = 1 kilobyte
  • 1024 kilobytes = 1 megabyte
  • 1024 megabytes = 1 gigabyte
WILL I NEED TO BUY A NEW LTE ADVANCED PHONE OR MODEM?

Yes, you will need a new device to get the high speeds of LTE Advanced. Fortunately, LTE-enabled phones can access the LTE Advanced network until more LTE Advanced devices become available.

What will happen if you wish to answer the call received during your data transfer via an infrared connection?
 
  • The network provides voice preference over data therefore the internet connection will be suspended 
  • As soon as the voice call disconnects, the 3G or GPRS session continues 
Do I have to use a laptop to benefit from 3G or GPRS?

 

Not at all!

  • You can use 3G and GPRS through your phone to browse WAP pages
  • You can connect your PC to the Internet through a 3G or GPRS enabled phone
  • 3G or GPRS can also be used for synchronising bases, checking bank accounts, emails etc.
What makes internet access via a 3G or GPRS better than access via a fixed network?

 

There are a number of reasons why 3G is awesome:

  • Being able to move anywhere and still get an Internet signal is the main advantage of GPRS
  • You can get a GPRS signal throughout the whole territory covered by the WCDMA/GSM network
  • You can access the Internet  anywhere you can get a Cell C Network signal
  • 3G is limited to most major metropolis areas in South Africa like Jo’burg, Bloemfontein, Cape Town, Pretoria, Durban and Port Elizabeth. If you are out of 3G range, you will automatically access the GPRS/EDGE network
What influences the quality of this service?

 

There are a number of reasons why your service may be faster or slower than others':

  • The speed of data transfer is governed by your phone's specs.
  • Our network allows a transfer speed of 53.6 kbit for GPRS.
  • Our 3G speed is not yet confirmed but be aware not all phones can handle the fastest speeds.
  • Speed can also be influenced by your location in relation to the base station. If you're in an area with bad signal quality, this can affect your Internet speeds.
Which cellphone models are 3G or GPRS(2G)-compatible?

 

The good news is that all the latest generation phones are 3G/GPRS compatible. If you’re still rolling with a cellphone the size of a brick, we would strongly suggest you upgrade.

For a full list of compatible phones, visit www.gsmarena.com but quite honestly there’s nothing to worry about.

How do I activate my Blackberry Internet Service on Contract?

 

You have two options to choose from:

 

  1. Get your current SIM card Blackberry® enabled by scanning your SIM card at any of our flagship stores. The store consultant will then activate your service. Don’t forget your ID or driver’s license.
  2. Get a prepaid 99er SIM card at any valid retail store, call our call centre on 123 from your mobile or 0741 000 123 from any other phone, and provide us with the new SIM card number. Your BlackBerry® Internet Service will be activated within 24 hours after providing us with your new SIM card number.
 
We charge various fees for the different BlackBerry® options: 
  • Full BlackBerry® Internet Service on contract is charged at R59 per month.  
  • Any BlackBerry® Contract worth R399 upwards can upgrade to full BlackBerry® Internet Service at no additional cost. 
  • BlackBerry® Contracts with the BlackBerry® Social & Email plan may upgrade to full BlackBerry® Internet Service for R30 extra per month.
  • Take note that a Fair usage policy applies.
Is it possible to use GPRS while I'm roaming?

 

Most definitely! Just remember to check with our Customer Care Centre before you leave, as licences differ for voice, SMS and data.

Please note that 3G is dependent on the country you are visiting as not all networks allow for 3G roaming.

Can I receive incoming calls while I'm surfing the web?

 

Oh yes you can! The great thing about 3G and GPRS is that your communication channels are always free - the only way you can miss a call while on the Internet is if you really don't want to talk to whoever's phoning you.

You can easily switch from talking to 3G or GPRS and vice versa.

How do I do a SIM swap for Contract or Prepaid?
 
Your SIM swap is FREE! However, you have one of two options.
 
  • Visit any Virgin Mobile store & process your SIM swap immediately, OR
  • Buy a 99er SIM from any valid retail store. Place the new SIM card into your phone and use our quick, easy and convenient self-service function, simply dial *103*5# and complete a SIM swap or alternatively Call our call centre and give us your new SIM number so we can process the SIM swap. Please ensure that you have your old PUK number handy. This can take up to 24 hours.
 
Remember to take your ID or driver's license with you.
How do I load my BlackBerry® Internet Service?

 

Let's start at the beginning.

  • If you're a new customer, you’ll need to purchase a Virgin Mobile Prepaid SIM card. Easy enough to find at a Virgin Mobile store or any one of our partners.
  • All new or existing Prepaid customers will need a BlackBerry® ready SIM card to subscribe to this service. You can find out if your SIM card is BlackBerry® ready at your nearest Virgin Mobile store.
  • Insert it into a BlackBerry® smartphone.
  • Recharge with Virgin Mobile airtime.
  • Enter the appropriate USSD string, for example for the seven day option, into your mobile phone and wait for the magic to happen!
  • You will receive an SMS to confirm your service. If you do not confirm within 5 minutes of your request, you will have to input the USSD string again and wait for a new confirmation SMS.
  • When your BlackBerry® Internet Service expires, you can then send one of the 3 USSD options from your cell phone to reactivate your service. It's all under your control, at all times.

  

We have extended our BlackBerry® offering to suit everyone’s individual needs, choose from our 7 day, 14 day and 30 day BlackBerry® service options.

 

Dial *110* and select from:

  • Only Social Media browsing 
  • Social media browsing and Email services
  • Full BlackBerry® Internet Service

 

Each service is valid for 7 day, 14 day and 30 day options. 

Please take note that a Fair usage policy applies to all BlackBerry Internet Services:


BlackBerry Cap (MB) 7 Day 14 Day 30 Day
       
BlackBerry® Social 25 35 50
BlackBerry® Social & Email 50 70 100
BlackBerry® Internet Service 150 200 1024
Fair Usage Policy Data charged out of bundle    

 

See all BlackBerry BIS prices here


For our contract customers:
 

  • If you are experiencing issues with your BlackBerry® Internet Service (BIS) Call 123 FREE from your Virgin Mobile BlackBerry® Smartphone or dial 0741 000 123 from a landline. Our Call Centre Champs will do anything they can to help you out and get you back on track.
  • Please note that your SIM card could take 2 - 24 hours to be activated.
  • When your service is active, you will receive a message telling you that you're ready to go.