What info is needed for me to Port?

 

We don’t want pages and pages of info. We don’t need to know what your favourite colour is (but we’d love for you to tell us, because we like to know things like that about our customers). 

 

To make sure it all runs smoothly, we will ask you whether you’ve PORTED in the last 60 days and if your account with your current service provider is in arrears. If you have ported in the last 60 days or your account with your current service provider is in arrears. Sorry, but we can’t let you in.

If you are going for our Prepaid option, we will need a valid mobile number and the date you would like PORT on, with a maximum 30-day time window. (Please note that numbers can’t be PORTED on Sundays or Public Holidays – they’re stubborn like that.)

 

If you are planning on being a Credit Account holder, we will need a little more info from you:

  • Name and ID
  • A valid mobile number and the date on which you want to PORT
  • Your account number at your current service provider
  • The account holder’s signature if it’s not you
  • Proof of income and residence if we need to do a credit vet

 

If you are PORTING a number for a business we will need:

  • Your entity’s name and registration number
  • A valid mobile number and the date on which you want to PORT
  • Your account number at your current service provider
  • The name and contact details of the person with signing power at your business
  • A completed Business application form, which will inform you of an additional document required for a credit vet

 

For everything you want to know about porting, download our Porting Guide.