Changing Provider or Contracts > Changing Contract
We'd like to give people choices, but most importantly – we want them to make the right choices at the beginning. If you’ve got your eye on one of our other packages and you already have a phone on your current Virgin Mobile contract, you will need to settle the total outstanding amount before you can migrate to another contract.
To get rid of that old brick in your pocket:
1. Call 123 for free from your Virgin Mobile phone or 0741 000 123 at standard call rates, or
2. You can also email Retentions@virginmobile.co.za and one of our friendly Rockstars will give you a call back, or
3. Visit your nearest Virgin Mobile outlet and come say hi in person.