How do I upgrade?

More questions in: Billing and Charges | Upgrading


There are two ways you can upgrade with Virgin Mobile:


1. In-Store:

Get down to any Virgin Mobile store and ask our friendly staff about renewing or upgrading your contract. You can ask them other things too, of course, but that would be up to you. They will look up your contract and let you know if you qualify for a renewal or upgrade.

Just remember to bring the following; otherwise we won't be able to help you:

  • ID Documents
  • Proof of residence for RICA (any utility bill featuring your name and address should do) only if your residential address has changed.

Please be aware that if you are eligible for an upgrade, you will need to agree to a credit vet. It’s quick and painless and lets us know that you won’t be buying into something you can’t afford.

One last thing. There is an administration fee of R100 when you upgrade in store. Once you’ve paid, you can stroll out with your shiny new phone and experience that special feeling we like to call the ‘new phone tingles’.


Click here to find your nearest store.

2. Call the Retentions Team:


If you’re one of those people who likes to stay at home in their pyjamas all day, you’ll be glad to hear you can handle your entire upgrade process over the phone. You can call our Retentions Department on 126 (free from any Virgin Mobile number) or you can call 074 1000 126 from any non-Virgin Mobile number. All you need to do is choose option 1 and you’ll go straight through to our upgrades and renewals department. Please note that business hours are Monday to Friday, 08:00 to 17:00. If you feel like leaving us a message after hours select the renewals/upgrades option with your details and we will contact you.

You may need to provide the following documents:

  • ID Documents
  • Your most recent bank statement
  • Proof of residence for RICA (any utility bill featuring your name and address should do)

Just so you know, there is an admin fee of R100 for renewals and upgrades over the phone and your phone will be couriered to you. Please remember you will need all your official documents to show the courier when your phone arrives. But please, at least put on a dressing gown!