Billing and Charges > Paying My Bill

Questions:

How do I pay my Virgin Mobile account?

 

 

 

Let’s be honest. The preferred payment method for Contract accounts is by debit order, against a nominated bank account or credit card. You can also choose to make additional payments by cash or electronic funds transfer (EFT).

 

Payments can be made into the following account, but please remember to use your Virgin Mobile cell phone number as a reference, otherwise we will have no idea who the money comes from!

 

Account holder: Virgin Mobile

Bank: Nedbank

Branch: Sandton

Account Number: 1454080426

Branch Code: 145405

 

Reference: Your cellphone number or customer account number. You can find your customer account number on your monthly bill.

 

And to avoid payments bouncing – please remember to update your bank account or credit card details as soon as they change!

 

You can even pay your Virgin Mobile account at the till point of any outlet that accepts Easypay payments. So that’s almost anywhere…at your convenience. Don’t forget to take your statement with you.

 

As always, if you have any further questions or squabbles, give us a ring on  123 FREE from your Virgin Mobile cell phone and we’ll do everything we can to help.

 

 

How do I change or update my credit card details?

If you’ve just got a new credit card, or your details have changed you will need to download our Credit Card Registration form.

Complete the form and send it back to CreditCardRegistration@virgnmobile.co.za with a copy of your ID (don’t worry, we won’t show anyone how silly you look in the picture) and a copy of the front of your credit card.

Our forensics ninjas will contact you shortly after that to confirm your CVV number.

What happens if my debit order is returned?

If this should happen, we’ll send you an SMS to notify you that the payment was returned and will ask for payment within 48 hours. 

If we haven’t received payment from you after this period, we will temporarily disconnect your service. Any calls you try and make to 123 will be rerouted to 129 Collections.

A deal’s a deal. 

Who do I call if I have account queries?

If you have any questions at all that you need cleared up, call our Customer Care Centre on 123 FREE from your Virgin Mobile number or 0741 000 123 from any other line.

What are the Virgin Mobile banking details?

If for some reason you need to pay us directly, you can use the details below. Please remember to include your mobile phone number as a reference, otherwise we won’t be able to tell who sent us the money! 

Account holder: Virgin Mobile
Bank: Nedbank
Branch: Sandton
Account Number: 1454080426
Branch Code: 145405
Reference: Your mobile phone number or account number