How will the new bill cycle affect you?

More questions in: Billing and Charges | Billing

 

We have upgraded our systems. Your monthly bills have also undergone an extreme makeover. They will be more accurate and easier to read. 

 

If you started your contract or signed up for value added products before 01 May 2013, your invoice will reflect billing in arrears. 
 
What does this mean?
 
For these respective services, your bill will reflect usage, value added services and commitment charges for the previous month the same way you saw it previously, just with a snazzy new look and improved layout.
 
If you signed up or going to be signing up for a contract or value added products on or after 01 May 2013, your invoice will reflect billing in advance. 
 
What does this mean?
 
For these respective services, your bill will reflect usage from the previous month but monthly commitment and value added service charges for the month ahead, with the snazzy look and improved layout. If you have each of the above deals and they are both under the same account, then you will have both instances of arrears and advance billing respective to the product.