Basic Phone Usage > Voicemail


What is voicemail?


Voicemail is FREE by dialling 121. You can think of voicemail like a futuristic answering machine. It’s there to let you know that someone has called you. You’re given a mailbox, which can keep fifteen 90-second messages at a time. We’ll keep unheard messages for seven days, so you’ve got time to give them a listen. Messages you have already listened to will be kept for two days, unless you delete them sooner.


You’ll never miss those calls from your mom that say, “Why don’t you call me any more?” ever again! 

How do I set up my voicemail?


It’s quite simple really:

  • Dial 121 from your Virgin Mobile cellphone.
  • You will be asked to enter the default password. Don’t panic! It’s 1234.
  • You will then be asked to change your password and you’re ready to go! 
How do I set up my voicemail greeting?
This is where you get to show your flair. Do you go with stern and businesslike, or a little more ‘out there’. It’s up to you!
  • Dial 121 from your Virgin Mobile cellphone
  • Press 8 for extended set-up settings
  • Press 1 for the greeting options menu
  • Follow the voice prompts to decide which type of greeting you like
In the greeting options menu, you will be given the following choices:
  • Personal greeting. You can record a personal greeting to let people know they have reached you, but you can’t get to the phone (or would rather not answer it). After hearing your greeting, they will be able to leave you a voice message.
  • Personalised absence greeting. This is for when you want people to know you won’t be available for an extended period of time. You’ll be asked to record an absence greeting or activate your previously recorded absence greeting. Please be aware that if you activate this function, people will not be able to leave you voice messages!
  • System greeting. This is similar to the personal greeting option except you won’t need to record a full message. You have the option to activate a standard greeting, a name tag greeting or a number greeting. If you use the name tag greeting – you will be asked to record your name, which will be inserted into a standard greeting to let people know they’ve gone through to your voicemail. If you activate the number greeting, people will simply be alerted to the number they have dialled.
  • System absence greeting. This is similar to the personalised absence greeting, except you will not be asked to record a full message. Rather, you can activate a standard system absence greeting, a name tag absence greeting or a number absence greeting.
How do I manage my messages?


Every time you get a new voicemail message, your inbox will let you know by sending you an SMS. 

To manage your messages:

  • Dial 121 from your phone
  • To listen to your messages press 1
  • Follow the voice prompts after listening to each message


While you’re listening to messages, the following options are available to you by following the voice prompts  on your keypad:


  1. re-play message
  2. delete message
  3. save message
  4. more info (date and time of call and callers number)
  5. rewind message
  6. pause message
  7. fast forward message
  8. help

#/* return to main menu


You can also retrieve your messages from another cellphone or landline, but be aware that you will pay normal mobile rates. All you need to do is dial 084 14 and the last 9 digits of your own mobile number. Interrupt your greeting by pressing #, followed by your password and you’re in!


Psssst! We’ll tell you a great way to use this same technique to get straight through to someone else’s  voicemail . Dial the same sequence, but replace the last 9 digits of your number with the last 9 digits of their number. Listen to their greeting and leave a message – voila! You just left a voicemail message without directly calling them!


If you ever forget your voicemail password (it happens to the best of us), it can be reset to the default password on the web, or through our Sort Me Out Centre.

How do I retrieve my voicemail?


It’s as easy as dialling 121 and listening to the voice prompts. You could even phone your number from a different phone and leave a message for yourself if you like. But that’s up to you.

For more information on this service, please download the Voicemail Brochure here.