Airtime and Recharging

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Airtime vouchers are available in R5, R10, R20, R30, R50, R100, R250 and R500.

 

Please know that Airtime vouchers have an Airtime expiry window within which you need to use the airtime before your number will be blocked. These airtime expiry windows are as follows:

 

Voucher Denomination Airtime Expiry Window
R5 60 Days
R10 60 Days
R20 60 Days
R30 60 Days
R50 60 Days
R100 60 Days
R250 60 Days
R500 60 Days

 

If your Airtime is not used within this validity period (Airtime Window) it will be "locked" until you recharge again and the latest recharge value's validity period will apply.

 

Airtime may be used to buy bundles at *110#. Bundle Ts&Cs will apply.

 
How does Airtime Transfer work?

 

  • Airtime transfer is FREE.
  • Any Virgin Mobile customer can transfer airtime from your mobile to another Virgin Mobile number. 
  • Check that you have available airtime balance in order to transfer. 
  • Airtime transfers cannot be reversed once it’s sent. Make sure that the number and amount is entered correctly. 
  • Airtime transfer service is inactive when roaming internationally.
  • Airtime transfers on Contract will be charged to the main account (and is not a part of your included value), you may only transfer up until your subscription cap allows you to.
  • Airtime transfers on TopUp and Prepaid excludes inclusive or bonus airtime received monthly. You can only transfer airtime loaded from a voucher.

 

Find out more here

Online Recharge Promotion

Online Recharge Promotion Overview

VMSA will launch an online recharge promotion for prepaid and postpaid customers by offering them bonus data with every airtime purchase via our website.

 

What does this mean? Customers can buy airtime online and they’ll get bonus data for free, zero, zilch, nothing! Awesome hey! 

How much bonus data is given away?

Bonus data will be equivalent to the standard recharge denomination values.

  • E.g. Recharge with R10 and get 10 MBs.
  • E.g. Recharge with R100 and get 100 MBs

If a customer recharges with a variable amount, they get bonus data equivalent to the denomination lower than the recharge value.

  • E.g. Recharge with R24 and get 20 MBs
  • E.g. Recharge with R150 and get 100 MBs
Recharge Amount Recharge Data (MBs)
R10 - R19.99 10 MBs
R20 – R29.99 20 MBs
R30 – R49.99 30 MBs
R50 – R99.99 50 MBs
R100 – R249.99 100 MBs
R250 – R499.99 250 MBs
R500+ 500 MBs

 

When does the Promotion start and end?

The Promotion will run from 00:01am on the 30th November 2017 until 23:59pm on 31st January 2018.

Who qualifies for the Online Recharge promotion?

 All new and existing prepaid and postpaid customers. (Excludes LCR)

Will customers qualify for bonus data when buying airtime through other channels?

 No, this is only valid for successful recharges via our website.

6. What is the depletion order of the bonus data?

Bonus data will be used first, then data bundles and airtime.

How long is the bonus data valid for?

The bonus data is valid for 7 days from the date that a customer buys the airtime.

8. What will happen to unused data?

The bonus data does not carry over so any unused data will be forfeited.

What happens to the bonus data if a customer recharges more than once in a day?

The bonus data that was loaded first will be used first.

What happens if a customer has a data bundle already?

The bonus data will be used first, before the data bundles and airtime.

If customers are on prepaid, do they still get the standard prepaid recharge benefits?

Yes, prepaid customers still qualify for the Free V2V and Free WhatsApp benefit over and above their bonus data allocation.

How do customers check their data balance?

By dialling *101#.
How much airtime can I transfer?

 

Airtime transfer must be between R5 and R1000 and can be sent in R1 increments.

How do I Transfer Airtime?
  • Dial *106# from your mobile phone for once-off airtime transfers, or call 123.  Prepaid customers are already provisioned to make use of the airtime transfer service. Lucky fish. 
  • You can alternatively transfer airtime via the Virgin Mobile App or web
  1. Go to My Account on our website and register your details.  
  2. Find Manage my airtime 
  3. Go to My Contact List and upload a list of cell phone numbers, so you don’t have to re-enter the number every time you make a transfer. Nifty hey?
  • You and the recipient will receive an SMS confirming that the airtime has been sent and loaded. 
  • You get one FREE “Recharge me” request per day. Dial *104*5#. This is a Free and convenient service that allows you to send a SMS to another Virgin Mobile customer asking them to transfer airtime to you when you inconveniently run out.
Airtime Carried Forward

 

ACF is short for Airtime Carried Forward – and it’s something we think is pretty awesome. ACF is any unused commitment (or airtime you haven’t used from previous months) that you accumulate over time. 

 

On Contract, Top Up and BYO, you can accumulate airtime from previous months up to a maximum of three 3 times your monthly airtime inclusions. Pretty cool, right?

What happens to any airtime recharges I do?

 

 

Airtime recharges will not count towards your unused airtime. You will not lose this airtime, however; normal voucher airtime window (the period your voucher is valid for) will still apply.

 

If you are on contract, any airtime recharge will be seen as a payment against your bill. Anything left over will be carried over to the next month.

 

How long do I have to use my airtime in Rand value before I lose it?

If you are on Contract/TopUp:

No matter what, your airtime will only expire after you have accumulated 3 times your monthly airtime allowance. It could take 3 months or it could take 2 years – until then you can do with it as you please! 

As long as your unused airtime does not exceed the Rand value of up to 3 times your inclusive airtime amount, you're free to go!

You do the math!

 

If you are on Prepaid:

Your Airtime has a validity period according to the amount you recharge with.

If your Airtime is not used within this validity period it will be "locked" until you recharge again and then the latest recharge value's Validity period will apply.

See all validity periods here

 

Is there any way I can get my Rand value back if I lose it? I didn't know it would expire!

Unfortunately not! Once you’ve exceeded a maximum of three months, you can’t get it back. So it’s important to use up your airtime!

Call your mother. She worries.

How do I check my ACF balance?

Call our Customer Care Centre on 123 FREE from your Virgin Mobile cellphone to find out what your ACF balance is – they’ll sort you out in no time. 

You can also call 0741 000 123 from any other phone, but remember that normal rates will apply.

Data Boost Promotion

Data Boost Promotion Overview

VMSA will launch a Data Boost promotion for all NEW local prepaid customers that recharge with R50, R100 or R200, whereupon they’ll get the equivalent amount of bonus data for 3 months.

  • Activations performed through the airport channel will not qualify for this benefit.
  • See overview here:
Recharge Value = Equivalent Airtime + Bonus Data + Voice + WhatsApp
R0-R9   R0-R9   N/A   N/A   N/A
R10-R49   R10-R49   N/A   Free V2V   Free
R50-R99   R50-R99   50MB x3months   Free V2V   Free
R100-R199   R100-R199   100MB x3months   Free V2V   Free
R200+   R200+   300MB x3months   Free V2V   Free

 

When does the Promotion start and end?

The Promotion will run from 00:01am on the 9th January 2018 until 23:59pm on 31st March 2018.

How much bonus data is given away?

R50 (to R99) recharge = 50 MB data for 3 months

  • R100 (to R199) recharge = 100 MB data for 3 months
  • R200 (+) recharge = 200 MB data for 3 months
  • If a customer recharges with a variable amount, they get bonus data equivalent to the qualifying denomination lower than the recharge value
  • E.g. Recharge with R66 and get 50 MBs x 3 months
    • E.g. Recharge with R150 and get 100 MBs x 3 months

When will the bonus data be loaded onto the prepaid account?

As soon as the customer recharges with the qualifying amount, they will receive the first month’s data allocation, then on the same day of the following two months they’ll automatically receive the qualifying data amount.

Will the customer be notified when the data is loaded?

Yes, they’ll receive an SMS.

Does a customer still qualify for the benefit if their first recharge isn’t the qualifying amount?

 Yes, on condition that they do recharge with a qualifying value at some point during the promotional period; i.e. if a customer activates a new SIM card and recharges with R49 or less, they won’t qualify for the bonus data until they recharge with R50 or more. The bonus data is only issued on the first recharge of R50 or more, the smaller recharges won’t accumulate.

Who qualifies for the Data Boost promotion?

All new Virgin Mobile prepaid customers excluding customers activated via the Airport channel.

Why are the Airport Channel activations excluded?

The Airport activations are excluded as they will have a different and more suitable offer targeted at their needs.

 

Will customers qualify for the bonus data when buying airtime through all channels?

Yes, customers may recharge using a physical voucher, virtual voucher or electronically in order to get the bonus data.

What is the depletion order of the bonus data?

Bonus data will be used first, then data bundles and airtime.

How long is the bonus data valid for?

The bonus data is valid for 30 days from the date that the customer loads the airtime.

What will happen to unused data?

The bonus data does not carry over so any unused data will be forfeited.

If customers are on prepaid, do they still get the standard prepaid recharge benefits?

Yes, prepaid customers still qualify for the Free Virgin to Virgin Calls and Free WhatsApp benefit over and above their bonus data allocation.

How do customers check their data balance?

By dialling *101#.

How do I Recharge my phone?

 

At Virgin Mobile, we know how frustrating it can be to run out of airtime. That’s why we’ve done everything we can to make topping up as easy as possible. With 3 ways to stay connected, you will always be in touch!

 

  1. You can pop by any one of our Virgin Mobile stores.
  2. You can recharge using your cellphone or online banking, or at any ATM.
  3. You can add it to your shopping list. 
  • You can add Virgin Mobile airtime to your shopping list at the following stores: Nashua Mobile, Altech Autopage Cellular, Clicks, CNA, Dis-Chem Pharmacies, Edgars, Jet, Jetmart, Legit, Mr Price, Pep Stores, Pick ‘n Pay, Shoprite Checkers, Spar and Woolworths.
  •  You can also buy airtime at the following banks: Absa, FNB, Nedbank and Standard Bank.
  •  If you’re filling up with petrol, you can fill up with airtime too at any of these service stations: BP, Caltex, Engen, Total, Sasol or Shell.

Airtime vouchers are available in R5, R10, R20, R30, R50, R100, R250, R500.

What happens to my airtime when I move to prepaid?

 

When you wave goodbye to your contract, you don't immediately lose your airtime.

 

However, any airtime carried forward will be removed upon cancellation and all unused airtime you receive in the current month will be removed after 30 days from cancellation.

 

Any included SMSs and Data will be removed immediately from the effective date of cancellation.