Search Results

What is 3G?


3G stands for Third Generation wireless technology. It means you can access blisteringly fast Internet, video and CD-quality music services.

How do I make sure I access the faster 3G network and not the GPRS?


There is nothing worse than slow, syrupy Internet . Try the following:

  • Check your phone is 3G compatible by going to
  • Search for your phone and select make and model
  • Check that under General it says your phone has 2G and 3G network access
  • If your phone only has 2G access you will only be able to access the GPRS and EDGE network - sorry!
  • If your phone has 3G access, you're good to go!
How do I use 3G and GPRS ?
With a 3G or GPRS compatible phone, you can connect to the Internet  with just one click and browse Internet  sites adapted for mobile phone technology or WAP. 
For complete access to the Internet  via 3G or GPRS you will need:
A compatible device:
  • A notebook, PC, 3G or GPRS compatible phone, modem, router or MiFi device
  • The phone and PC may be connected by a cable, infrared port or Bluetooth
  • There are also external 3G and GPRS modems, routers or MiFi devices which can be connected to your computer via USB ports 
A Virgin Mobile SIM card with the following criteria:
  • An active SIM card (You will know this because a chargeable phone call has been made)
  • A positive airtime balance (Money in the bank)
  • No barring (RICA or otherwise)
How is 3G or GPRS charged?


GPRS is charged based on the amount of data transferred. We charge at 60c a meg - a bargain in GPRS circles!

What will happen if you wish to answer the call received during your data transfer via an infrared connection?
  • The network provides voice preference over data therefore the internet connection will be suspended 
  • As soon as the voice call disconnects, the 3G or GPRS session continues 
Do I have to use a laptop to benefit from 3G or GPRS?


Not at all!

  • You can use 3G and GPRS through your phone to browse WAP pages
  • You can connect your PC to the Internet through a 3G or GPRS enabled phone
  • 3G or GPRS can also be used for synchronising bases, checking bank accounts, emails etc.
What makes internet access via a 3G or GPRS better than access via a fixed network?


There are a number of reasons why 3G is awesome:

  • Being able to move anywhere and still get an Internet signal is the main advantage of GPRS
  • You can get a GPRS signal throughout the whole territory covered by the WCDMA/GSM network
  • You can access the Internet  anywhere you can get a Cell C Network signal
  • 3G is limited to most major metropolis areas in South Africa like Jo’burg, Bloemfontein, Cape Town, Pretoria, Durban and Port Elizabeth. If you are out of 3G range, you will automatically access the GPRS/EDGE network
What influences the quality of this service?


There are a number of reasons why your service may be faster or slower than others':

  • The speed of data transfer is governed by your phone's specs.
  • Our network allows a transfer speed of 53.6 kbit for GPRS.
  • Our 3G speed is not yet confirmed but be aware not all phones can handle the fastest speeds.
  • Speed can also be influenced by your location in relation to the base station. If you're in an area with bad signal quality, this can affect your Internet speeds.
Which cellphone models are 3G or GPRS(2G)-compatible?


The good news is that all the latest generation phones are 3G/GPRS compatible. If you’re still rolling with a cellphone the size of a brick, we would strongly suggest you upgrade.

For a full list of compatible phones, visit but quite honestly there’s nothing to worry about.

Is it possible to use GPRS while I'm roaming?


Most definitely! Just remember to check with our Customer Care Centre before you leave, as licences differ for voice, SMS and data.

Please note that 3G is dependent on the country you are visiting as not all networks allow for 3G roaming.

Can I receive incoming calls while I'm surfing the web?


Oh yes you can! The great thing about 3G and GPRS is that your communication channels are always free - the only way you can miss a call while on the Internet is if you really don't want to talk to whoever's phoning you.

You can easily switch from talking to 3G or GPRS and vice versa.

No 3G signal on your phone


Don't panic! We'll have this sorted in no time.

First, check if you are using a 3G compatible phone. If you are, perform a manual network search to see if you are in an area with 3G coverage. Remember to make sure the phone is set to Dual Mode/WCDMA preferred.

Signal on the device but no 3G data connection


If you are not able to connect to 3G, you should:

  • Check you’ve got airtime
  • Check your signal strength
  • Reboot your phone if necessary
Slow speed on 3G connection


If you're worried you're not getting the most out of your 3G connection, check the following things:

  • Your signal strength
  • Confirm your device class
  • Be a little patient! Sometimes congestion on the network can affect speeds.
Do I need to download settings for 3G?


Yet another thing you don’t need to worry about. Your Virgin Mobile SIM is your one-way ticket to Internet  freedom. As long as your phone is 3G compatible and you have 3G coverage you are good to go.  

With Internet that fast, just make sure you don’t burn your hand!