Report Fraud

Report Fraud

Is there someone out there pretending to be you, dressing up like you and giving you a bad name? We’re not talking about doppelgangers or evil twins here; we’re talking about people using your ID number and/or banking details to commit crimes.

If you have reason to believe this is happening to you, we are the first people you should speak to – we’ll catch this ‘wannabe you’ and make it right in no time.

There are a number of ways in which you can get the ball rolling and we can catch the bad guys:

  • Email us at customercare@virginmobile.co.za.
  • Dial 123 FREE from your Virgin Mobile phone, or call 0741 000 123 from any other phone (normal call rates apply).
  • Complete our online 4-step fraud report form below.

 

Please take note of the following before you contact us:

For identity theft using your ID number, please send us the following:

  • Upload/Send us your own scanned Affidavit or download and complete the Virgin Mobile Affidavit.
  • A copy of your ID document, showing a clear, presentable picture of yourself.

For identity theft using your bank account details, please send us the following:

  • Upload/Send us your own scanned Affidavit or download and complete the Virgin Mobile Affidavit.
  • A copy of your ID document, showing a clear, presentable picture of yourself.

Upload your most recent three-month bank statement. (Please note that we DO accept Internet bank statements).

Report Fraud Form