THE NITTY GRITTY

Downloads

At Virgin Mobile we love making things simple and convenient for you.  We have created a nook for you to download any forms or technical stuff you might need on your journey with us. 

If there is something you can’t find, give us a shout!

Remember to download Adobe Reader to view PDF documents on your computer.

Terms and Conditions

Online Recharge Bonus Data Promo 2020 Terms & Conditions 423 kb | Download

Win your share of R15000 in airtime competition 252 kb | Download

Checkers Voucher Competition_T&Cs 271 kb | Download

Bag it Deals Terms and Conditions 186 kb | Download

Store complaints escalation path 941 kb | Download

Kiosk launch competition Terms and Conditions 548 kb | Download

Black Friday promo Terms and conditions 576 kb | Download

Twice is Nice Terms and Conditions 399 kb | Download

Prepaid Terms & Conditions - 2019 165 kb | Download

Beat of Spring Terms and Conditions 353 kb | Download

End-User and Subscriber Service Charter Terms and Conditions 411 kb | Download

WhatsApp Bundle Terms and Conditions 413 kb | Download

1 2 Free Promotion Terms and Conditions 407 kb | Download

Birthday Bundle Terms & Conditions 2018 166 kb | Download

New Pricing Guide 1 April 2018 596 kb | Download

New contact numbers and short codes 352 kb | Download

Website Terms and Conditions 659 kb | Download

Data Boost Terms and Condition 582 kb | Download

Online Recharge Promotion Terms and Conditions 660 kb | Download

Data Boost FAQs 436 kb | Download

Disclaimer 274 kb | Download

Privacy Policy 214 kb | Download

PAIA 421 kb | Download

Greata Data Terms and Conditions 537 kb | Download

Online Recharge Terms & Conditions 533 kb | Download

ECA and RICA PROVISIONS 461 kb | Download

Customer Terms and Conditions 213 kb | Download

Our Code of Conduct 348 kb | Download

WIN a trip to London 303 kb | Download

Shaw Academy Terms & Conditions 534 kb | Download

Free V2V min Ts & Cs -Nov 2014 251 kb | Download

Prepaid Phones T&Cs 240 kb | Download

Bring Your Own T&Cs 433 kb | Download

Prepaid Free SMSs Terms and Conditions 105 kb | Download

SMS Fair Usage Guide 192 kb | Download

1000 FREE SMSs and Unlimited SMSs Terms and Conditions 193 kb | Download

Bundles Terms and Conditions 477 kb | Download

BlackBerry® Terms and Conditions Contract customers 290 kb | Download

BlackBerry® Internet Service (BIS) Fair Use Policy 195 kb | Download

Selfcare App Privacy Policy 230 kb | Download

Selfcare App Terms of Use 271 kb | Download

Trade It Terms & Conditions 200 kb | Download

Airtime Transfer Terms and Conditions 127 kb | Download

How to Read My Bill

New bill layout from 1 June 2013 1.28 mb | Download

Brochures

Voicemail 233 kb | Download

Forms

Style Us The Virgin Way form 562 kb | Download

Affidavit 33 kb | Download

Change of Service Request 95 kb | Download

Credit Card Authorisation Form 221 kb | Download

Mobile Blacklisting/Unblacklisting Form 87 kb | Download

Port Me Form 141 kb | Download

Take It Back Form 271 kb | Download

The Naked Wall Competition Brief 2.64 mb | Download

GSM Codes

Call Forwarding 86 kb | Download
Call Forwarding Using GSM Codes
Call Waiting 83 kb | Download
Call Waiting Using GSM Codes
Call Barring 87 kb | Download
Call Barring using GSM Codes

International Roaming

International Roaming 2.38 mb | Download

Porting (Mobile Number Portability)

Mobile Number Portability (MNP) Guide 1.48 mb | Download

Infographics

FNB: How to buy airtime via app 2.36 mb | Download

Netbank: How to buy airtime via app 1.72 mb | Download

How to buy data bundle 1.96 mb | Download

Press Room

Virgin Mobile Logo 485 kb | Download
Our logo is something we keep close to our hearts. We would like you to do the same. To make it easy, here is the official logo which you can download and use.

Go ahead, make your day.

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