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Select Department   Please Select Billing enquiry General enquiry Porting enquiry Renewal request Cancellation request Technical support Rica enquiry Opt out enquiry First Name   Surname   Virgin Mobile Number   Contact Number   Identity Number (for account reference) Email Address Comment Please note that all fields are Required.

By entering your details here you will opt out of future Virgin Mobile sales calls.

ID number   Title   Select Mr Ms Miss Mrs Dr Prof Rev Hon Initials   Surname   Home telephone   Work telephone   Cell phone         Email Address If you wish to opt out from all sales calls not relating to Virgin Mobile only, please register on the Direct Marketing Association's website. Alternatively SMS the letters 'DMA' followed by your ID number to 34385, or call the call centre on 0861 DMA DMA / 0861 362 362.

Are you experiencing an identity crisis?

Like someone is pretending to be you, by either using your ID number and/or banking details to commit a crime. Well let us help you catch this "wannabe you".

Simply complete our 4 step fraud report form and let's quickly get the process going. However please take note of the following before completing the form.

For identity theft using your identity number, please supply the following:

• Affidavit. Upload your own scanned Affidavit or download and complete the Virgin Mobile Affidavit.
• Copy of your ID Document. Only a clear presentable picture of yourself

For identity theft using your bank account details, please supply the following:

• Affidavit. Upload your own scanned Affidavit or download and complete the Virgin Mobile Affidavit.
• Copy of your ID Document. Only a clear presentable picture of yourself.
• Recent bank account statement. Upload your most recent one month bank account statement (We accept Internet bank statements).

FAQ

• Why your recent bank account statement?
  We need proof of the fraudulent debit order from your account.
• What is an Affidavit?
  An Affidavit is any written document in which the signer swears under oath before someone authorised to take oaths, that the statements in the document are true.

STEP1: Question 1: Has your ID ever been lost or stolen?   Yes No Question 2: Were you ever contacted by Virgin Mobile for a cell phone contract?   Yes No Question 3: Did you ever apply for a cell phone contract with Virgin Mobile?   Yes No

STEP2: First Name   Surname   ID number   Telephone   Cell number   Email   Preferred method of communication   Email Cell phone Telephone

STEP3: Select the identity theft option applicable to you: ID number (Is someone else using your ID number?) Bank account details (Is someone else using your bank account details?) To investigate your matter further we require the following documentation: Upload your scanned Affidavit (2MB limit)   Upload a copy of your ID Document (2MB limit)   Upload your recent bank statement (2MB limit)   Trouble Uploading? Check the file size, or alternatively fax your documents to (011) 676 5433

STEP4: Comment/Message: (Maximum characters: 150) You have characters left.