| My phone is old school, I wanna renew |  |
| Okay, but for starters check your handset payment and billing statement to see if you are up for a renewal. |
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| So tell me, where do I go to renew? |  |
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Dial 127 free from your cell phone, or ask one of our sales consultants in store. Go online to find your nearest Virgin Mobile store |
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| What do I need to do to renew? | |
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Make sure you are 100% RICA’d. Mr Zuma wants us to keep on record your ID document or passport and the following info: Full name and surname (like what your mother called you when you were naughty) Physical address (where you stay). You will need to show a document that includes your name and residential address such as a bank statement, municipal rates, cell phone or retail account (not older than three (3) months), existing lease, rental or credit agreement, insurance policy, current TV or motor vehicle licence If you live in an informal settlement you can provide a letter and/or affidavit from a school, church or retail store where you receive your post (this letter must be on an official letterhead or have the stamp of the school, church or retail store) NOTE: Registration must be done in person to confirm your identity. You cannot fax your doc’s to our call centre for RICA registration. |
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| What cool phones are there? | |
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Phew! If we had to list them all, you will be still standing there, reading this pamphlet for another 2 hours – and that will be pretty boring. Rather take a look around the store, see what phones suits your lifestyle, ask our sales team as many questions as you want and get to know our wide range of phones (think of it as speed dating). |
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| I have found the phone I want! Gimme Gimme | |
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Settle down, our sales team will have to see if you have the correct credit limit for the phone you have chosen – it shouldn’t take long. We also need one blue buffalo for admin fee. Trust us, a R100 for admin fee is a bargain compared to what the other guys charge. |
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