Virgin Mobile to reimburse customers for interrupted BlackBerry® service


Johannesburg, South Africa - Virgin Mobile SA announced today that its subscribers will receive full BlackBerry® Internet Service (BIS) fee compensation for the days that BlackBerry® operation is interrupted.

According to information released by Research In Motion (RIM), the messaging and browsing delays experienced by BlackBerry® users around the globe were caused by a core switch failure within RIM’s infrastructure and the resulting backlog of messages in the system.

"We apologise to our BlackBerry® customers, on behalf of Research In Motion, for the inconvenience caused," said Steve Bailey, CEO of Virgin Mobile SA. "Fortunately for Virgin Mobile subscribers, with the 1000 free SMSs they get every month they have been able to continue chatting anyway, so we hope that the loss of the BlackBerry® Internet Service has not affected them too severely."
For further information, Virgin Mobile SA subscribers can visit their nearest Virgin Mobile outlet or log onto
For further information on the BlackBerry® service interruption, please visit