Virgin Mobile steps up customer service - appoints top call centre manager2009-12-09
Customers expect Virgin companies to offer great customer service and VIRGIN MOBILE SA is taking active steps to live up to this promise.
The appointment of Brian Windsor as Virgin Mobile's new customer contact centre manager is directly aimed at fast tracking Virgin Mobile’s service levels. Brian has established a reputation as one of South Africa’s top call centre managers. His impressive customer service experience at some of the biggest telecommunications giants in the local market spans more than 25 years.
Brian has achieved a number of awards throughout his career. In 2008 the contact centre managed by him was voted the best call centre in South Africa by BPeSA. BPeSA is an initiative supported by the Department of trade and industry and The Business Trust.
In 2007, the call centre managed by Brian was also named as the Best KZN BPO Centre by BPeSA – a significant achievement accomplished in just a couple of years. Brian’s new appointment with Virgin Mobile is a strong endorsement of Virgin Mobile’s brand commitment to achieving excellent customer service.
"Our aim at Virgin Mobile is not just to be the best, but to be the Best-Plus-One! We understand that our customers are the most important aspect of our business, and going forward we are working hard to ensure that our service levels reflect the customer-centric approach that is a hallmark of the Virgin brand," says Windsor.