New contact numbers and short codes

2018-03-13

We have introduced new short codes in accordance with the new numbering guidelines gazetted by the Independent Communications Authority of South Africa (ICASA).

From 24 March 2018 the short codes that our customers use to check their airtime balance, retrieve voicemail messages and to contact the call centre, will be replaced with a new set of numbers.

The new codes that will come into effect on 24 March 2018 are:

SERVICE OLD SHORT CODES NEW SHORT CODES
Voicemail Retrieval 121 132
Customer Care 123 135
Prepaid Self-help: Recharge & balance enquiries 123 136
Account/Balance Enquiry 123 137

For more information, please click here.