Lost or Stolen Phone


Before we begin, we would like to send you our best, most heartfelt wishes during this terrible time. We know how frustrating it can be without a phone. 

To get it all sorted out as quickly as possible, contact our Call Centre on 0741 000 123 or 123 FREE from a Virgin Mobile phone. One of our champs will deactivate your line immediately and issue you with an ITC reference number. 

HANDY TIP: Keep their IMEI number safe so that in the event that your phone is lost or stolen, Virgin Mobile can blacklist it immediately. Your IMEI number can be found under the battery of any phone or by dialling *#06#

From there you need to fill in a Blacklisting Form so you can blacklist your phone.

Once that’s done, it’s time to visit the men (and women) in blue. Go to your nearest police station with the ITC number and report your phone lost or stolen.

Once the form is completed, submit it to our Customer Contact Centre.