What is International Roaming?
International roaming is a service that allows you to browse the Internet, make and receive calls, send and receive SMSs from your Virgin Mobile when you're out of the country. It means you can pack us up with you wherever you go!
Lucky for you, we’ve got connections. In 120 countries, to be exact! So wherever you’re going – from Unique New York (try say that ten times fast) to the Intrepid Iberian Peninsula, you will be connected.
Guess what? On Contract, you can easily apply for International Roaming, there is an International roaming deposit of R2 500, which may be refundable 60 days after deactivating the IR service. The money may also be used towards your monthly contract instalments. Further note that it can take up to 3 months for the roaming charges to be billed to your account.
Remember, it takes an instant to activate or deactivate your International Roaming service! All you need to do is make a quick phone call to our customer care centre on 0741 000 123 or 123 FREE from your Virgin Mobile.
If you are on Prepaid, there is no need to give us a call to activate incoming/outgoing calls and SMSs as you will be automatically told that you are roaming. Why not buy a data roaming bundle to avoid getting a HUGE bill or that voice that tells you that you have no airtime left. Buy Prepaid vouchers and recharge either while you are overseas or before you go.
If you’re a TopUp customer, you can’t use your inclusive airtime. You’ll need to recharge with prepaid vouchers to enable International roaming while you are overseas.
If this is as confusing as trying to navigate the Tokyo Public Transport system, give us a call before you leave and we'll give you the lowdown. You can also take a look at our Q&As and check out International Roaming for more info.
Virgin Mobile Banking Details
- Bank Name: Nedbank
- Branch Code: 145405
- Account Number: 1454080426
- Reference Number: Your Virgin Mobile number/ Account Number
Email the POP to IRDeposits@virginmobile.co.za
International Roaming Rates
Here is a list of our International Roaming Rates.
Find Dial codes from our list of Roaming Partners
Where may I roam?
Let's be real for a second
International roaming can be expensive. While you’re chilling on the beach, sipping cocktails and telling your friends about a little café down the road they just have to try the next time they’re in Mallorca, there is a lot going on behind the scenes.
Firstly, not only will you be charged for all outgoing calls, but also the international part of all incoming calls. All the calls you receive from your friends will go through Virgin Mobile in South Africa, through undersea cables or satellites, connect to the network you’re roaming on and then get through to your phone.
All calls and SMS charges will include the foreign network charge plus a roaming charge.
And here’s where it gets heavy – data and roaming aren’t the best of friends. Smartphones are really clever little things. They tell you what the weather is going to do, they show you all your friends’ baby pics on Facebook, they let you see what’s trending on Twitter and they allow you to access breaking news 24 hours a day… and they do all this without being asked. But when you’re roaming, this costs a lot of money – enough to leave you questioning whether it’s all worth it when you get your bill at the end of the month.
Our suggestion is to seriously limit your Internet usage when you’re roaming or ideally to turn it off for the duration of your travels. The best option is to find a WiFi spot and connect to the internet. Besides, when you’re having so much fun – do you really need to know what your friends back home are making for dinner?
And one last thing to remember - your free minutes won’t apply and your limits won’t work when you’re roaming.