Delivery

Congratulations! If this is your first time with us, a very warm welcome to the Virgin Mobile Family! We’re so glad you could join us!

Delivery

Please note, you will receive free, gratis and mahala delivery of your package within seven to ten working days of concluding the deal. Please also note that CCD or RAM (this may be subject to change) will be delivering the package to you and will be in touch with you to arrange further details.

This may seem rather obvious, but please ensure that you have given our sales consultant the correct address for your package to be delivered, otherwise we can’t really get it to you, can we?

Also, it is very important that you accept your phone personally at the address you have provided, it’s the law and if you don’t comply, we can’t give you your phone. That’s the last thing we want to do!

Please note that our agreement will come into effect and will operate from the date that the phone is delivered to you and you sign the Virgin Vitals.

South African law (RICA) requires that the courier verifies your ID, copy of ID and proof of address – this can be any official document which has your name and address on it, such as a water and lights account or any another utility bill. This means the courier will not hand over your phone and contract if both you and this documentation are not available. Sorry, but it’s the law!