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POSITION TITLE: ACCOUNTS PAYABLE ADMINISTRATOR
BUSINESS AREA: FINANCE
REPORTING TO: MANAGER: EXPENDITURE & CASH

1. JOB DESCRIPTION

Accounts Payable administrator reporting to Manager: Expenditure & Cash



2. KEY RESPONSIBILITIES:

DELIVERABLES 1

Recording of all invoice and credit note transactions relating to Accounts Payable suppliers

Deliverable description

• Capture all invoices and credit notes relating to Accounts Payable on Oracle AP as and when they are received
• Match all invoices to approved and receipted Purchase Orders and that cost centres are informed should VMSA be invoiced with no PO in place
• Adhere to the rules relating to the capturing of invoice and credit note details on Oracle AP and obtain approval for any deviations from these from the Manager: Expenditure and cash
• Ensure the accurate treatment of VAT when transactions are captured



DELIVERABLE 2

Preparation and review of monthly accounts payable supplier reconciliations and corresponding accruals and reconciliation and analysis of general ledgers accounts

Deliverable description

• Prepare supplier reconciliations for all suppliers on the active checklist by deadlines on the financial calendar
• Raise accruals per the supplier reconciliations
• Accounting for all contractual obligations by month-end
• Ensure accurate distributions of accruals
• Ensure accurate & timeous reconciliation and analysis of allocated general ledger accounts

DELIVERABLE 3

Preparation of payment packs to suppliers

Deliverable description

• Meeting of all contractual obligations regarding payments
• Ensure no interest is charged for accounts being overdue
• Deduct payments that are not reflecting on statements
• Ensure the Accounts Payable Age analysis remain current and reconcile to the control account on the General Ledger
• Reconcile the payment packs to the latest statements from suppliers as well as Oracle AP and only include invoices due for payment in the payment packs
• Ensure queries from suppliers are addressed within 8 working hours


3. REQUIREMENTS (INCLUDING EXPERIENCE)
• Task-orientated individual and self-starter,
• Have the ability to work as part of a team.
• Proactive approach.
• Good organizational skills and the ability to meet frequent deadlines.
• Common sense and an enquiring mind.

OTHER SPECIAL REQUIREMENTS

• Team player
• Ability work under pressure
• Deadline driven
• Attention to detail

ESSENTIAL: Matric with at least 2 years experience in accounts payable

IDEAL: Knowledge of Oracle AP

Vacancy open until 02 February 2012, CVs can be sent to latisha.naidu@virginmobile.co.za. Remember to specify which position you are applying for in the subject line of your email.

POSITION TITLE: CREDIT COLLECTIONS TEAM LEADER
BUSINESS AREA: FINANCE
REPORTING TO: CREDIT OPERATIONS MANAGER

1. JOB DESCRIPTION

The position of the team leader is to lead the Credit Collections team, to ensure that the management and collection of customer accounts in arrears is handled in an expedient and customer focused manner. Liaising between customers, Contact Centre Champs and the Finance team, the team leader will ensure that all targets and quotas are met, to minimize accounts in arrears and reduce bad debt, whilst maintaining quality of the service to customers in conjunction with Virgin Mobile’s customer goals and objectives.

2. REQUIREMENTS:
• Matric Education required
• A successful track record in leading/supervising a Credit Operations Department in meeting targets and achieving premium customer service 3 – 5 years
• Bilingual (with at least 2 of the following languages; English, Afrikaans, Zulu, Xhosa) an advantage.
• Experience within the mobile/ telecommunications industry an added advantage.


3. KEY RESPONSIBILITIES:
• Customer satisfaction
• Staff satisfaction
• Coaching Staff for Success and continuous improvement
• Motivate the team to attain the bench marks
• Take any escalated calls from retail outlets and deal with them in a senior and professional manner
• Prepare weekly and monthly reports
• Ensure that the staff is well equipped with training – assess and identify training needs
• Promote service delivery
• Liaison with support teams on any problem areas
• Manage Bad Debt
• Manage Queries with turn around time
• Create a fun, competitive and productive atmosphere within the team
• Coach staff on policies and procedures of Virgin Mobile
• Conflict resolution and any disciplinary action
• Communication with management regarding any recruitment changes
• Implementation of strategies to achieve Virgin Mobile’s vision and goals
• Represent the customer to the rest of the business
• Experience in managing teams within a multi-skilled, multi-media, and multi-lingual 24x7 contact centre environment
• Compilation, development and maintenance of descriptive and statistical reporting – Daily, Weekly, Monthly
• Analyse, interpret and apply real-time data in order to improve service delivery
• Project management
• Customer advocacy
• Develop, contribute to and maintain the Team and Centre’s balanced scorecard and KPI’s


4. COMPETENCY SET

KNOWLEDGE

• Knowledge of typical HR PPP’s, BCEA, and LRA
• Knowledge management – establishment, maintenance and using a Knowledge Base

SKILLS

• Effective communication both oral and written
• Strong relationship building external and internal
• Ability to motivate and influence people
• Demonstrate the ability to manage work load, and prioritize activities
• Motivate and lead high performing teams
• Proficient in word and Excel
• Energetic and Customer focused
• Results driven
• High level of integrity, professionalism and trustworthiness
• Problem solving skills
• Attention to detail
• Performance management of team and individual team members
• Escalation management
• Full Credit Management function
• Knowledge management – establishment, maintenance and using a Knowledge Base
• Develop and drive Reward and Recognition within teams and across the department
• Define, develop, maintain: Policies, Process and Procedure
• Understand, apply and promote concept of ‘Customer Delight’

ATTRIBUTES

• Impact and Influence.
• Customer Service Orientation.
• Team builder.
• Assertive
• Energetic
• Results driven.
• Integrity, professionalism and trustworthiness.
• Developing Others.

Vacancy open until 02 February 2012, CVs can be sent to latisha.naidu@virginmobile.co.za. Remember to specify which position you are applying for in the subject line of your email.